iPanda

The more you stay, the more you earn.

The more you stay, the more you earn.
Hotel Rooms Reward Programme

Register as iPanda member and enjoy EXCLUSIVE member privileges. You may earn points by booking through iPanda website or spending at Hotel restaurants to redeem a dazzling array of benefits.

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iPanda Member Service Hotline

9:00 a.m. to 5:30 p.m. (Monday to Friday)

www.ipanda.com.hk

+852 2409 3266

ipanda@pandahotel.com.hk

Earning Reward Points and Fabulous Rewards

1 point = HK$1 eligible spending on accommodation and restaurants and bar

Code	Rewards	Points Required
1	HK$100 cash coupon for Mannings stores	2,000
2	HK$100 cash coupon for AEON Department stores	2,000
3	HK$200 cash coupon for Panda Hotel restaurants	2,000
4	Upgrade to Panda Executive for 1 night *	2,000
5	Upgrade to Deluxe One-Bedroom Suite for 1 night *	4,000
6	HK$500 cash coupon for Panda Hotel room expense	5,000
7	HK$500 cash coupon for Panda Hotel restaurants	5,000
8	HK$800 cash coupon for Panda Hotel room expense	8,000

Remarks:
* All the above rewards are with expiry dates. Terms and conditions apply.
* All the above rewards are subject to stock availability.
* Advance booking is required prior to receiving benefits.

Membership Levels and Privileges

Membership Levels	Requirements
iClass	FREE! Welcome to join!
pClass	Accumulated 20-nights member stay or earned of 20,000 points

*The iClass membership will be extended to the pClass members when reaching the accumulated stay of 20-nights or earn 20,000 points.

Privileges for iClass

Save 5% on Best Available Rate (member’s discount will not be applied in conjunction with any other discount or any special offer)
A 72-hour advance booking guaranteed (subject to room type availability)
In-room Free Wi-Fi internet access
Welcome drinks coupon per visit (maximum for two guests)
Early check-in at 12noon#
Late check-out at 3p.m.#

Privileges for pClass

Save 10% on Best Available Rate (member’s discount will not be applied in conjunction with any other discount or any special offer)
A 48-hour advance booking guaranteed (subject to room type availability)
In-room Free Wi-Fi internet access
Welcome drinks coupon per visit (maximum for two guests)
Early check-in at 10a.m.#
Late check-out at 4p.m.#
Complimentary local call
Welcome in-room amenity
Free room upgrade to next category#
Turndown Service

#Subject to room availability and Hotel confirmation

FAQS

There is no expiry of the membership and accumulated points.

The invited guests automatically become iClass members after joining the member; Members would automatically upgrade to pClass members when reaching the accumulated stay of 20-nights or earn 20,000 points. pClass members can enjoy extra privileges.

There is no physical card. Your membership profile will be retrieved from hotel system.

Only one member bearing the room rate will earn points.

Three days after the entire booking is checked-out and the earned points will be posted to member’s account.

Please click the “MEMBER LOGIN” icon above and login your registered e-mail address with default password at login at the right-top green box or send e-mail to ipanda@pandahotel.com.hk

No physical card is required.

No. I would earn points when booking is made through iPanda website: www.ipanda.com.hk

The rules for granting iPanda points are those that are in effect at the time of check-out.

Yes, please click the “MEMBER LOGIN” icon above and please login at the right-top green box with your member account to update your personal data.

Please click the “MEMBER LOGIN” icon above and log in with your email address and default password (same as your member ID) by using the green box at top right hand corner.

The rate available at iPanda member website exclusively.

It only counts the spending on accommodation and restaurants at Panda Hotel, provided that the room bookings must be booked with qualified rate through Panda Hotel website. Restaurants spending must be signed into room account.

Members must be aged 18 or above

The membership card and earned points are non-transferable and each guest is entitled to 1 membership only

Members must present Identity Document to check in member booking and redeem rewards

The membership carries no credit facility and all purchases must be settled in cash or electronic money

The membership offer cannot be used in conjunction with any other discounts or promotional offers

Members are entitled to earn points from booking one room at one time (adopted by the highest rate)

10% service charge and prevailing government tax are excluded for points earning

The earned points will be updated to member's account 3 days after members check out

If any problems on accumulated points, members must report to Panda Hotel directly within one month from the check-out date

Accumulated points are required to be audited and verified by Panda Hotel, Panda Hotel has full discretion on the determination of points

Accumulated points are not refundable for cash and redeemed rewards are non-returnable

Points used will be automatically deducted from member's account

The redemption of rewards is subject to stock availability. Panda Hotel reserves the right to offer a replacement of equivalent value reward

Panda Hotel has no legal liabilities for rewards that issued by third parties

Members are responsible for the loss, damaged or expiry of the redeemed gift coupons or vouchers. No replacement of loss, damaged or expired gift coupons and vouchers will be issued.

Panda Hotel reserves the right to amend or modify the terms and conditions at any time without prior notice

In case of any disputes, the decision of Panda Hotel shall be final

For more details of earning points and rewards redemption, please visit iPanda website www.ipanda.com.hk

Suspension or Termination by the Hotel
It is the member’s responsibility to comply the General Terms & Conditions set out for the iPanda loyalty programme. Any breach by a member of these General Terms & Conditions, abusive or fraudulent use of the membership or points , communication of falsified information and/or detrimental or objectionable behavior (in particular, regrettable, malicious or insulting behavior towards Panda Hotel, its staff or customers) may result – at the sole discretion of Panda Hotel – in the temporary suspension of the membership or termination of membership without notice or compensation, and cancellation of any points earned by the member with his/her card. This suspension of the individual's membership for a period to be decided by Panda Hotel. During the Suspension Period, the member may not redeem his/her reward points. Suspension or termination shall be without prejudice to Panda Hotel’s right to take action with respect to a member.

Termination by the Member
A member may decide to withdraw from the iPanda loyalty programme at any time. A member may terminate his/her membership by sending an email to the iPanda email contact stating that he/she wishes to terminate his/her membership in the programme.

iPanda members must produce Identity Document upon redemption

The redemption is subject to member's updated available points. Points earned from the present visit cannot be used immediately

Accumulated points are not refundable for cash and redeemed rewards are non-transferable

Points used will be automatically deducted from the member's account

Redemption of room upgrade can be applied only on next room booking through iPanda website only and it’s subject to room availability. Advance upgrade redemption with Member’s Hotline is required.

Redemption of cash coupon for room expense can be applied only on next room booking through Member’s Hotline only.

All of the rewards must be collected by iPanda members in person at Panda Hotel and redemption form received by mail will be invalid

The redemption cannot be cancelled or changed once it is processing

Members are responsible for the loss, damaged or expiry of their redeemed gift coupons and vouchers

No replacement of lost, damaged or expired gift coupons and vouchers will be issued

The redemption of rewards is subject to stock availability. Panda Hotel reserves the right to offer a replacement of equivalent value reward

Panda Hotel reserves the right to amend or modify the terms and conditions at any time without prior notice

In case of any disputes, the decision of Panda Hotel shall be final